ELEKTRONİK

BEYAZ EŞYA

ANKASTRE

Tüm Ankastre Ürünleri

EV ALETLERİ VE SÜPÜRGELER

İKLİMLENDİRME

AKILLI ÜRÜNLER

MOBİLİTE

VESTEL x ASLI FİLİNTA SERİSİ

DİĞER ÜRÜNLER

 
KURUMSAL SATIŞ
Kampanyalar

Customer Satisfaction Policy

Our primary objective is to ensure the satisfaction of our customers by effectively evaluating the requests, suggestions, and feedback we receive via all communication channels. 

To this end: 

  • We handle our customers’ requests, complaints, and suggestions objectively, adhering to the principles of transparency, confidentiality, accessibility, integrity, and sensitivity. 

  • We evaluate customer notifications fairly and impartially, in compliance with legal regulations and our company procedures. 

  • We continuously improve our processes to prevent the recurrence of complaints. 

  • We provide transparent information to our customers via their preferred channels at every stage where they need access to information. 

  • We carry out high-quality, efficient, and innovative work to deliver customer-oriented and sustainable services. 

  • We foster innovative environments that support the participation and creativity of our stakeholders and we encourage continuous improvement and change. 

 

Our Complaint Management Process 

At Vestel Customer Services, we follow these steps to ensure your satisfaction: 

  1. We Receive Your Requests: We accurately record all requests you submit via our communication channels. 

  1. We Analyze and Review: We meticulously conduct all necessary reviews and analyses related to your request. 

  1. We Keep You Informed: We provide you with timely and accurate updates regarding the results of our review. 

  1. We Deliver Service with a Focus on Satisfaction: We offer the service required for your request with the goal of ensuring complete satisfaction. 

  • If you are not satisfied with the outcome, we return the process to the information stage. We take additional actions and provide the service again to resolve your issue. 

  1. We Conclude with Satisfaction: Our goal is to ensure that your request is permanently resolved by obtaining your full approval and satisfaction. 

Vestel Customer Services Contact Channels  

Call Center: 0850 222 4 123 
E-mail: musterihizmetleri@vestel.com.tr 
Vestel Assistant: www.vestel.com.tr/content/vestel-asistan 
WhatsApp: 0850 222 4 123